To Govern and to Serve  
To Govern and to Serve

Based on results from a 30-country study of education, roads and water services, GDN’s Guillermo Perry (Board member) and Ramona Angelescu Naqvi (Director of Programs) have edited a new book, ‘Improving Access and Quality of Public Services in Latin America: To Govern and To Serve,’ which captures lessons from governance and public service delivery experiments in Latin America.

Contributing authors present insights on education, roads, and water through case studies. Three successful elements of governance emerge: better information for users, increased accountability through paid services, and an enabling political culture. The variety of case-studies examined in the volume focus on wider political economy questions, on the intricacies of political competition and governance reform, and on public spending efficiency in countries as varied as Colombia, Peru, Chile and Uruguay.

The book has received high acclaim from experts and scholars working in the area of governance and public service delivery. Ariel Fiszbein, Senior Fellow & Program Director, Education, Inter-American Dialogue, USA, says in his review of the book:

“This volume is a valuable contribution to the literature on service delivery in developing countries. Its combination of empirical analyses and insights from country experiences deepens our understanding of how institutional, political and social factors affect the quality of services. It provides a nuance perspective of the role played by information and governance arrangements in affecting the behaviors of providers, decision makers and users of services.”

 The book can be ordered via Palgrave-MacMillan or Amazon. Stay tuned for details of a launch event soon.

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